FREQUENTLY ASKED QUESTIONS

Firstly many thanks to all our Slayers that have played and purchased gift cards this year. It's amazing to continually blow your minds and hear your screams!

DUE TO CURRENT GUIDELINES LONDON, NOTTINGHAM AND BIRMINGHAM ARE TO REMAIN IN TIER 3.  IF YOU HAVE AN EXISTING BOOKING PLEASE EMAIL SUPPORT@MEETSPACEVR.CO.UK TO RESCHEDULE OR REQUEST A CREDIT VOUCHER.  HAVE A SAFE AND MERRY XMAS. WE WILL BE BACK TO BLOWING MINDS AS SOON AS WE ARE ABLE.

Stay safe and let's aim to make Xmas one we can all celebrate. See you soon.

We continue to adapt to operate under guidelines approved by our local authorities and land lords. Our hygiene and sanitisation have always been a priority and we have made a number of changes to ensure your safety and the safety of our staff. Our stores are physically distanced by design.

The following measures will be in place once we are able to reopen.

• All sessions will be made private: you will only play with your own booking bubble.  At the moment we can only accept bookings for groups from the same household or support bubble.
• We are only running sessions for pre-booked tickets so we can look after everyone like VIP’s there will be no walk-ins until further notice. Please book at least a day in advance.
• We are now limiting bookings to no more than 6 people as per the latest guidelines.
• We are only running 30 minute games (only applies to Zero Latency) to provide more time between sessions and space sessions out accordingly. Game time for VR Escape Rooms and VR arcade are unaffected.
• Temperature checking of staff and customers will take place on arrival.
• Our staff will wear face masks and customers are asked to do so in communal areas.
• As usual we will take contact details to support any track and trace requirements.
• Our hygiene standards have always been world class and we have installed extra hand sanitisation at all our stores for pre and post game hand cleaning. Toilets in store will be closed for the time being.
• If you have difficulty with a backpack we will ask for you to turn away so we can adjust equipment safely.
• All equipment is cleansed after each game and we have enough equipment to allow drying and effective sanitisation.
• Our bar area can be hired for free by your group and will be exclusive at no charge for 15 mins after a game if available or longer if pre-booked.
• Our proximity alerts have been developed so they can be set to 2m / 1.5m / 1m (and normal .5m). We are physically distanced by design.

It goes without saying that anyone feeling unwell should not attend and we will credit any account to allow a session to be rescheduled at any future date.

We look forward to seeing you soon and will update this page as guidelines change.

Zero Latency

Our games are adrenaline fuelled missions into dark and strange worlds where you need your wits and teamwork to survive. We understand families want to play together and players must be over 12 years old to play. Anyone aged under 14 must be accompanied by an adult. The adult is not required to play but needs to be present.

Our award winning Engineerium game is an out of this world, topsy-turvy, gravity defying, maze puzzler that is family orientated. For Engineerium, players must be aged 10 and over. Anyone aged 12 or above can play on their own but we advise there is a parent present in the venue should they decide it is not for them.

VR Escape Rooms

Our VR Escape Rooms are intuitive and easy to get to grips with but many of the puzzles are challenging and require communication, team work and persistence to succeed. The VR Escape Rooms can be played by anyone 12 or over. However, the more horror themed games are for the over 16's. Anyone aged under 14 must be accompanied by an adult. The adult is not required to play but needs to be present.

meetspaceVR Experiences

Access to this new world of mind blowing experiences is for everyone aged 10 and above. The main factor in this is to ensure the user is able to wear the headset comfortably and follow instructions. Anyone aged under 14 must be accompanied by an adult. The adult is not required to play but needs to be present.

In General

All our games are designed to provide maximum fun with friends, you know each other better than we do. If you'd like to pop in and chat then we'd love to give you a feel for how it all works.

Zero Latency

A maximum of 8 players can play in a session at any one time (we are currently operating at a max of 6 as per latest government guidelines). For larger groups, we book back-to-back sessions and can provide fun gaming activities whilst you are waiting for your groups session.

If you book a couple of tickets for a session then, just like in the cinema, other people may join you in that game session. If you want to book the entire arena then you will need to book all the available tickets for that session.

For large group bookings (over 16 people) we can create a custom schedule and provide catering, room hire and pre and post game entertainment. Please call or contact support@meetspacevr.co.uk to discuss options.

meetspaceVR Escape Rooms

Our Escape Room games are developed to allow 2 or 4 players to work together to solve problems and escape our VR worlds.  Our staff will help you get set up and make the most of your time with us.

meetspaceVR Arcade

We have a maximum of 4 VR arcade stations running at one time. Under normal circumstances we allow a maximum of 4 people to book a session for a smooth transition between stations.

In each 20 minute period you will each be able to experience up to 3 different experiences as you rotate around. Some of experiences take a little more time to calibrate, set up and explain than others. Our staff will help you choose the right options and make the most of your time with us.

For larger parties or corporate bookings please call or contact  support@meetspacevr.co.uk.

Zero Latency

Our prices vary a little by game, date and time. Typically they start at £29.95 per game per person for a 45 minute experience (30 minutes in game or 2 x 15 minute games depending on the game you choose). We offer a variety of options to choose from when making your booking.

We have off peak times during Monday to Thursday. The best place to find exact pricing for the game, date and time is to click the Book Tickets button on the Zero Latency Page.

meetspaceVR Arcade

We have several different session lengths to allow you to try out as many of our library of games as you choose. Sessions vary 15 minutes - £10 per person, 30 minutes - £20 per person or 60 minutes - £30 per person. You are free to change games throughout your time in the VR Arcade.

meetspaceVR Escape Games

Our VR Escape rooms start at £60 for two players or £110 for four players. Each game last for an hour with around 50 minutes in game. There is no guarantee that you will escape in that hour! There will be around 5 - 10 minutes orientation where you will be shown the basics before your mission begins.

The best place to find exact pricing for the sessions, date and time is to click the Book Tickets button in the top menu bar of this web site.

Players under the influence of alcohol or drugs will not be allowed to play. If we decide you are not fit to play in the arena then I'm afraid you will not receive a refund or credit. There is plenty of time for a drink afterwards to boast about your skills!

With Zero Latency you will need to be able to walk around, unassisted for at least half an hour with full use of both hands.

People with vision in one eye are able to play all of our experiences.

For safety reasons anyone with the following impairment/medical conditions are not able to play any of our experiences:
Epilepsy and similar seizure disorders.
Deaf or severe hearing loss.
Broken leg or arm.

Our experiences are not recommended for anyone with the following impairment/medical conditions:
Heart condition.
Heavily pregnant.

For wheel chair users we will need to schedule a special session with support from our experienced team to ensure you can enjoy our experience safely.

In General

Our location provides excellent access for all kinds of requirements to get to our centre. With regards to our machines, most require the ability for full body movement and self-stabilising strength.

We will always try to accommodate as best we can for anyone who wants to visit us, so long as there is no increased risk to safety of customers or our machines.

Our stand alone VR are an immersive experience which we hope will give access to this incredible technology for the widest variety of people.

Nottingham: We are located 100 meters from the North Car Park of the Nottingham, intu Victoria Center. We operate outside of the opening hours of the Victoria Center and parking is available for all the hours we are open.

Wembley: We are located on the first floor of Wembley Box Park on olympic Way. There is parking meters at the Yellow and Red Car Parks that are only a 5-10 minute walk away respectively.

For individual bookings tickets cannot be cancelled as per our Refunds and Returns policy. Depending on the situation the date and time may be rescheduled at no fee or a credit applied to your account for future use.

For group bookings your date and time is not secured until a deposit has been made. You have up 7 days from booking to cancel at no fee. You have 14 days from booking to cancel at the deposit amount. We do not accept last minute cancellations.

If you have any issues with your booking leading up to your session, you can contact us and we will do everything we can to help re-schedule as needed.

Bookings can only be cancelled at the discretion of meetspaceVR.  Cancelled tickets will be credited to the purchaser's Zero Latency account.

Our sessions are booked to follow on from each other, so it is imperative you arrive on time. We recommend that you arrive 15 minutes early to get a head start on the check-in, safety briefing, and suit-up process.

We will start the safety briefing on time. Due to strict time constraints, if the Game Master has started the suit-up process by the time you arrive for your session, we cannot allow you to join.

If you arrive late you will not receive a credit or refund (just like a cinema or theatre we provide a timed live performance).